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	Provedor de dados AgEcon (14) Autor Wilson, Norbert L.W. (14) Sumner, Daniel A. (4) Nelson, Robert G. (2) Bayard, Budry (1) Bray, Victoria (1) Brooks, Nora L. (1) Davis, Christopher G. (1) Duffy, Patricia A. (1) Fields, Deacue (1) Hall, Thomas (1) Harvey, David J. (1) Havenner, Arthur M. (1) Jolly, Curtis M. (1) Karemera, David (1) Muhammad, Andrew (1) Nguyen, Anh Van Thi (1) Novak, James L. (1) Shannon, Dennis A. (1) Smith, Rachel K. (1) Mais... Palavra-chave Agricultural and Food Policy (5) International Relations/Trade (4) Dairy policy (2) Demand and Price Analysis (2) Food Consumption/Nutrition/Food Safety (2) Livestock Production/Industries (2) Q18 (2) Quota (2) Adaptive expectations (1) Agribusiness (1) Agricultural Cooperatives (1) Agricultural history (1) Alley Cropping (1) Broilers (1) C25 (1) C33 (1) Capitalization of policy (1) Community/Rural/Urban Development (1) Exchange rate volatility (1) F13 (1) Mais... Tipo do documento Conference Paper or Presentation (10) Journal Article (4) Ano 2011 (2) 2010 (1) 2009 (2) 2008 (1) 2007 (1) 2006 (1) 2004 (1) 2003 (2) 1999 (1) 1998 (1) 1997 (1) Mais... País United States (14) Idioma Inglês (14)		Registro completo Provedor de dados:  AgEcon País:  United States Título:  Measuring Retail Service Quality in Farm Supply Cooperatives Autores:  Wilson, Norbert L.W. Hall, Thomas Fields, Deacue Data:  2011-02-15 Ano:  2011 Palavras-chave:  Agricultural Cooperatives Retail Service Quality Scale (RSQS) Service Quality (SERVQUAL) Principal Competent Analysis (PCA) Multinomial Logit. Agribusiness Community/Rural/Urban Development Demand and Price Analysis Farm Management Q13 M30 C25 Resumo:  Based on the Retail Service Quality Scale (RSQS), we develop a tool for mangers of local farm cooperative stores to assess which customer service groups matter to their customers. Principal component analysis (PCA) reveals three customer groups. The results of the multinomial logit model showed younger patrons and homeowners are likely to deem customer service and personal interaction as important. Customers, who consider appearance and accessibility as important, are college graduates and persons dependent on farming. Older patrons and wildlife enthusiasts are likely to view the policies and reliability as important factors of service quality. Tipo:  Journal Article Idioma:  Inglês Identificador:  http://purl.umn.edu/100763 Relação:  International Food and Agribusiness Management Review>Volume 14, Issue 1, 2011 Volume 14 Issue 1 Formato:  22 Fechar

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